Job Summary

Serves food and wine to patrons in a dining establishment.

General Accountabilities

• Sells and serves wine and food to patrons in a dining establishment.
• Presents wine list and menu, answers questions, and makes suggestions regarding food and wine pairings.
• Takes customer orders by writing them down or memorizing them.
• Properly serves guest wine choices. 
• Presents orders to the cooks on behalf of the patrons via POS system.
• Serves customers their pre-ordered food.
• Observes diners to respond to any additional wine needs and fills, requests and to determine when meal has been completed.
• Totals bill and accepts payment or refers patron to cashier.
• Clears or resets table at the end of each course.
• Thanks patrons and kindly invites them back for future dining.
• *The company reserves the right to add or change duties at any time.

Job Qualifications

• Minimum One Wine Certification
• Education: AA Degree or higher.
• Experience: At least one years' experience in upscale wine/restaurant industry or equivalent.

Skills

• Excellent verbal and written communication
• Active listening
• Service orientation
• Coordination
• Social perceptiveness
• Helps manage wine inventory; maintains order schedules to assure complete stock.
• Helps develop and maintain relationships with winery representatives
• Samples wines and selects those to be included on wine list.
• Monitors wine storage and condition of wine cellar.
• Maintains and updates wine list and menu with Advanced Sommelier owner-mentor; determines or recommends bottle and individual glass prices.
• Assists in maintaining and building wine club and member events.
• Assists guests with wine and menu selection as needed; makes recommendations based on guests’ preferences, tastes, and entrée selection.
• Educates staff on wine and food pairings; coordinates periodic wine tastings for wait staff.
• Opens and serves wine to guests.
• Performs other related duties as assigned by management.
• Performs opening and closing duties.
• Demonstrated knowledge of wines, wine production, and wine industry.
• Excellent customer service skills.
• Commitment to excellence and high standards.
• Strong organizational skills; able to manage priorities and workflow.
• Ability to work independently and as a member of various teams and committees.
• Versatility, flexibility, and a willingness to work within constantly changing priorities.
• Ability to effectively present information and respond to questions.
• Ability to effectively communicate with people at all levels and from various backgrounds.